May 22, 2007

Metro Airport rises to 2nd in nation

Detroit Metropolitan Airport is ranked second highest in the country in overall customer satisfaction among large airports up from fourth last year, according to the results of the J.D. Power & Associates 2007 North America Airport Satisfaction Study released Tuesday.

Detroit tied with Atlanta’s Hartsfield-Jackson Airport for the ranking. The airports were second to Dallas/Ft. Worth International.

The report showed that Detroit Metropolitan Wayne County improved considerably in airport accessibility, security check and terminal facilities.

Now in its seventh year, the J.D. Power and Associates North America Airport Satisfaction Study measures overall airport satisfaction in three segments: large (30 million or more passengers per year), medium (10 million to less than 30 million passengers per year) and small (less than 10 million passengers per year).

Eight factors are examined to determine overall customer satisfaction: airport accessibility, check-in/baggage check, security check, terminal facilities, food and beverage, retail services, baggage claim and immigration/customs control.

Last year, McCarran International in Las Vegas ranked highest in overall passenger
satisfaction in the study’s large airport category, while LaGuardia International in
New York ranked highest among medium-size airports.

Dallas Love Field and Houston Hobby tied for highest rank among small airports.



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